Cleveland Clinic Expands Access to Care with Second Bahamas Representative

Cleveland Clinic is a non-profit interdisciplinary medical center that combines clinical and hospital care with research and education. As part of its ongoing efforts to ensure greater access to quality patient care worldwide, Cleveland Clinic is expanding its network with the addition of a second representative in the country of Bahamas.

Cleveland Clinic’s national representatives have in-depth knowledge of the latest treatments available, and use a shared language and cultural understanding to help patients make the most of their journey.

As the independent national representative for the Bahamas, Allison Moss-Ferguson serves as a local liaison between Bahamian patients and the Cleveland Clinic. “The most important part of my role is to help patients schedule their appointments and provide them with the information they need for their visit to Cleveland Clinic,” said Moss-Ferguson.

“Based on my experience, patients often come to Cleveland Clinic when they’re looking for a specialty,” Moss-Ferguson said. Prior to her role at Cleveland Clinic, Moss-Ferguson worked in the human resources and finance industries.

The Cleveland Clinic pioneered many medical innovations, including coronary artery bypass surgery, deep brain stimulation surgery to restore function after a stroke, and face transplants. first in the United States. In 2023, IBM Quantum System One was installed at the Cleveland Clinic; is the world’s first quantum computer dedicated exclusively to healthcare research with the goal of helping Cleveland Clinic accelerate biomedical discoveries.

As one of the world’s top hospital systems, Cleveland Clinic offers its patients access to a network of physicians and specialists who provide the highest level of care and patient experience.

With 24/7 access to global patient services, national representatives can connect patients to Cleveland Clinic care located in locations throughout the United States, and in Toronto, Canada; London, UK; and Abu Dhabi, United Arab Emirates. They can schedule online educational consultations, on-site second opinions, and follow-up appointments, as well as in-person treatment at a convenient Cleveland Clinic hospital, complete with travel arrangements for patients and their families. .

Tommaso Falcone, MD, Executive Vice President and President of International and Emerging Markets at the Cleveland Clinic, said that the national representatives were selected for their knowledge of the area including a deep understanding of health care. .

“We believe that everyone can benefit from the quality of care that Cleveland Clinic provides. By expanding our network of local representatives, we are able to make it easier to get care,” said Dr. Falcon.

Bahamians interested in contacting Cleveland Clinic for care can contact country representatives: Allison Moss-Ferguson and Shenika Nesbitt. Nesbitt has served in that role since 2018.

“Our agents are trained and stay up-to-date on the newest types of specialists and treatments available in the Cleveland Clinic network, so we can make sure they connect our patients with the team the right professionals for their needs. The goal is to provide a seamless patient experience from the first consultation to the last after treatment by strengthening the relationship of our global health system. “Yes,” said Dr. Falcon.

The duties of national representatives also include connecting local medical professionals with training and continuing medical education provided by the Cleveland Clinic.

The Cleveland Clinic health system currently has 23 hospitals and 276 outpatient centers worldwide. In 2023, patients came for treatment from 132 countries. International patient access is enhanced by a seamless, global interface with 24/7 access portals and the ability to digital medicine. For a list of national representatives, please see Cleveland Clinic’s Global Patient Services.